Payments

Refund Policy

Effective Date: July 30, 2026

This Refund Policy explains how HomeHeart handles payments, access periods, refund requests, and payment disputes. It is separate from our Terms & Conditions.

1. Paid Access

HomeHeart offers paid access periods for member features. Prices and access periods are displayed before checkout. Each payment grants access only for the selected period and does not automatically renew unless a future checkout page clearly states otherwise.

2. No Refunds After Access

Once a user completes payment and gains access to HomeHeart services, the payment is non-refundable. HomeHeart does not provide refunds, credits, or prorated billing for unused access time, including when a user chooses not to use the platform after payment.

3. Exceptions

HomeHeart may review refund requests when required by applicable law, when a duplicate charge or technical payment error is confirmed, or where HomeHeart determines in its sole discretion that a refund is appropriate. Approved refunds may take several business days to appear depending on the payment provider and issuing bank.

4. Chargebacks and Disputes

Users agree not to falsely dispute, reverse, or charge back valid payments made for membership access. If a chargeback is initiated for services accessed, HomeHeart may submit evidence to the card issuer or banking institution, including payment records, login history, acceptance records, profile activity, and other relevant service records. Fraudulent chargebacks may lead to account suspension or termination.

5. Contact

For payment or refund questions, contact HomeHeart at enquiries@yourhomeheart.com.